Privacy Policy
At Mahadev Book, your privacy is of utmost importance. This Privacy Policy explains in clear terms what personal information we collect when you use our platform, why we collect it, how we protect it, and what rights you have regarding your data. We encourage you to read this document carefully to understand our practices.
By using Mahadev Book, you agree to the terms outlined in this Privacy Policy.
Introduction & Scope
This Privacy Policy applies to all users of the Mahadev Book website, mobile applications, and related services (collectively referred to as the "Platform"). It describes how we collect, use, store, and disclose personal information obtained through your use of the Platform. We are committed to complying with applicable data protection laws and maintaining the confidentiality of your personal data.
Please note that this policy may be updated from time to time. We will notify users of significant changes by posting a notice on the Platform or by sending an email. Your continued use of the Platform after such updates constitutes acceptance of the revised policy.
What Information Does Mahadev Book Collect?
We collect information that you provide directly to us when registering, using the Platform, or contacting support, as well as certain information automatically through your interaction with our services.
Information You Provide Directly
- Registration Data: Mobile number, password (hashed), and a unique Mahadev Book ID generated by the system.
- Profile Information: Full name, email address, date of birth, and PAN card details for KYC verification.
- Transaction Data: Payment method details (UPI ID, bank account number, etc.), deposit and withdrawal amounts, and transaction references.
- Communications: Messages, feedback, or documents you submit via live chat, WhatsApp, email, or phone.
Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, device ID, and screen resolution.
- Activity Logs: Pages visited, bets placed, games played, login timestamps, and session duration.
- Location Data: General geographic location derived from your IP address (e.g., city or region).
We do not collect sensitive biometric data through the Platform; fingerprint or face data used for app login stays on your device and is never transmitted to our servers.
How We Use the Collected Information
Your personal data is used for legitimate business purposes directly related to providing and improving the Mahadev Book Platform. These purposes include:
- Account Management: To create, maintain, and secure your user account, including login authentication and identity verification (KYC).
- Transaction Processing: To facilitate deposits, withdrawals, and maintain accurate financial records.
- Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
- Service Improvement: To analyze usage patterns, monitor performance, and develop new features.
- Security & Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and abuse of the Platform.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests, including tax reporting.
- Marketing (with consent): To send promotional offers, updates, and newsletters if you have opted in. You can withdraw consent at any time.
We will not use your personal data for purposes materially different from those stated here without your explicit consent.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating the Platform (e.g., payment gateways, cloud hosting, KYC verification providers, game providers). These providers are contractually bound to protect your data and use it only for the services we request.
- Legal Obligations: With law enforcement, regulatory authorities, or courts when required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
- With Your Consent: We may share data for any other purpose with your explicit permission.
We ensure that any third party receiving your data adheres to confidentiality and security standards at least as strict as our own.
How We Protect Your Information
At Mahadev Book, we implement robust technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- 128-bit SSL encryption for all data transmitted between your device and our servers.
- Encrypted storage of sensitive data such as passwords (hashed) and payment credentials.
- Regular security audits and vulnerability assessments.
- Access controls that limit employee access to personal data based on job requirements.
- Monitoring systems that detect suspicious activity and potential breaches.
While we strive to protect your information, no method of online transmission or electronic storage is 100% secure. We encourage you to also take steps to protect your account, such as using a strong password and enabling two-factor authentication.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files placed on your device that help us remember your preferences and understand how you use our services.
- Essential Cookies: Required for basic Platform functionality, such as maintaining your login session and processing bets.
- Analytics Cookies: Help us analyze traffic and usage patterns to improve the Platform. We use aggregated, anonymized data wherever possible.
- Preference Cookies: Remember your language choice, theme preferences, and other settings.
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Platform, and some features may not work as intended.
Your Data Rights & Choices
Depending on applicable laws, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct any inaccurate or incomplete information.
- Erasure: Request deletion of your data, subject to legal retention requirements.
- Restriction: Ask us to limit how we process your data in certain circumstances.
- Portability: Receive your data in a structured, commonly used format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, please contact our support team via email at support@mahadevobook.com or through live chat. We will respond to your request within 30 days. Note that we may need to verify your identity before fulfilling certain requests.
You also have the right to lodge a complaint with a relevant data protection authority if you believe our processing violates applicable law.
Third-Party Links & Services
The Platform may contain links to external websites or services not operated by us (e.g., payment processors, game provider portals). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party service you interact with. We are not responsible for the privacy practices of those entities.
Children's Privacy
The Mahadev Book Platform is strictly intended for individuals aged 18 years and above. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will take steps to delete that information immediately. If you believe a minor has registered an account, please contact us.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with the Platform's services. Even after account closure, we may retain certain information for legitimate business purposes or to comply with legal obligations, such as financial record-keeping requirements, dispute resolution, and enforcement of our terms. When data is no longer required, we securely delete or anonymize it.
How to Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our Data Protection Officer / Support Team:
- Email: support@mahadevobook.com (Subject: "Privacy Concern")
- Phone: +91-7428730894
- Live Chat: Available 24/7 on the Platform
We take all privacy queries seriously and will make every effort to resolve your concerns promptly and transparently.